The all-round and internationally experienced specialists of Bakery Initiatives Group travel all over the world to help you bake profit.
The Customer Satisfaction Index (CSI), is the weighted sum score of:
Q. the Quality of the bakery product
P. the Price
S. the Service level offered.
R. the Reputation of the Bakery Brand
For retail shops a fifth dimension is added to the CSI formula:
L. the location and the Style of the Bakery Shop.
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