Improve Customer Satisfaction

Success depends on repeat purchases from Loyal Customers. Loyalty is generated by Customer Satisfaction.

The all-round and internationally experienced specialists of Bakery Initiatives Group travel all over the world to help you bake profit.

BIG helps you to increase customer satisfaction

The Customer Satisfaction Index (CSI), is the weighted sum score of:

Q.  the Quality of the bakery product
P.   the Price
S.   the Service level offered.
R.   the Reputation of the Bakery Brand

For retail shops a fifth dimension is added to the CSI formula:

L.    the location and the Style of the Bakery Shop.

Tell us about your goals. Meet our experts.

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